Who We Are

House of VYBES is a cosmetics brand built for people who love to feel good. When you shop with us, you're trusting us with a little bit of yourself. We don't take that lightly.

This policy explains what personal information we collect, how we use it, and the choices you always have.

What We Collect

We only collect what we actually need to give you a great experience:

• Account & order info — your name, email address, shipping address, and phone number when you place an order or create an account.

• Payment info — processed securely through our payment provider. We never store your card details on our servers.

• Browsing data — pages you visit, products you view, and how long you linger (via cookies and analytics tools). This helps us improve the site for everyone.

• Messages you send us — if you reach out via email or our contact form, we keep that so we can help you properly.

How We Use It

• To process and deliver your orders

• To send you order confirmations and shipping updates

• To personalise your shopping experience

• To send you VYBES news and offers — only if you've opted in

• To improve our website, products, and customer service

• To comply with legal requirements

Good to know We never sell your personal data to third parties. Ever. Your information stays within the House of VYBES family.

Cookies

Our website uses cookies — small files saved on your device — to keep things running smoothly and to understand how people use our site. You can control cookies through your browser settings at any time. Turning off certain cookies may affect some features of the site.

Sharing Your Information

We work with a small number of trusted partners to run our business. These include:

• Shipping and logistics providers (to deliver your order)

• Secure payment processors

• Email and marketing platforms (only for communications you've agreed to)

• Analytics tools to help us improve the site

All our partners are required to handle your data with the same respect we do.

Your Rights

You're always in control. You have the right to:

• Access the personal information we hold about you

• Ask us to correct or update your information

• Request that we delete your data

• Opt out of marketing emails at any time (every email has an unsubscribe link)

• Ask us to stop using your data for certain purposes

How We Protect Your Data

We use industry-standard encryption and security measures to keep your information safe. Our team is trained to handle data responsibly, and we regularly review our practices to stay ahead of risks.

Updates to This Policy

We may update this page from time to time as our business evolves. When we do, we'll update the date at the top so you always know it's current. If we make any major changes, we'll let you know by email.