Privacy policy

Your Privacy, Our Promise.

We care about you — not just your order. Here's exactly how we handle your information.

Who We Are

House of VYBES is a cosmetics brand built for people who love to feel good. This website is operated by Alkemia Cosmo. When you shop with us, you're trusting us with a little bit of yourself. We don't take that lightly. 

This website is operated by Alkemia Cosmo. 

This policy explains what personal information we collect, how we use it, and the choices you always have.

What We Collect

We only collect what we actually need to give you a great experience:

●     Account & order info — your name, email address, shipping address, and phone number when you place an order or create a House of VYBES account.

●     Payment info — processed securely through our payment provider. We never store your card details on our servers.

●     Browsing data — pages you visit, products you view, and how long you linger (via cookies and analytics tools) to help us improve the site.

●     Messages you send us — if you reach out via email or our contact form, we keep that so we can help you properly.

How We Use It

●     To process and deliver your House of VYBES orders.

●     To send you order confirmations and shipping updates.

●     To personalize your shopping experience.

●     To send you House of VYBES news and offers — only if you've opted in.

●     To improve our website, products, and customer service. ● To comply with legal requirements.

Good to know: We never sell your personal data to third parties. Ever. Your information stays strictly within the Alkemia Cosmo and House of VYBES family.

Cookies

Our website uses cookies — small files saved on your device — to keep things running smoothly and to understand how people use our site. You can control cookies through your browser settings at any time. 

Sharing Your Information

We work with a small number of trusted partners to run our business. These include:

●     Shipping and logistics providers (to deliver your order).

●     Secure payment processors.

●     Email and marketing platforms (only for communications you've agreed to).

●     Analytics tools to help us improve the site.

Your Rights

You're always in control. You have the right to access the personal information we hold about you, ask us to correct or update it, request that we delete your data, or opt out of marketing emails at any time.